Shipping policy

Last Updated: 2nd February 2024

Thank you for choosing Pro Parts Warehouse for your automotive needs! We are committed to providing you with a seamless shopping experience, and part of that commitment includes transparent and efficient shipping policies. Please take a moment to review our shipping guidelines:

1. Order Processing Time:

  • Orders are typically processed within 1-2 business days or immediately after payment confirmation.
  • During peak seasons or promotional periods, processing times may extend, but we strive to dispatch your order as quickly as possible.

2. Shipping Methods:

  • We offer various shipping methods to cater to your needs, including standard and expedited options.
  • Shipping costs are calculated at checkout based on the weight of your order and the destination.

3. Estimated Delivery Times:

  • Delivery times vary depending on your location and the shipping method selected.
  • Standard shipping: 3-9 days
  • Expedited shipping: 2-6 days
  • Please note that these are general estimates, and actual delivery times may vary due to factors beyond our control, such as customs delays or unforeseen circumstances.
  • Size and weight of your items
  • Third party shipping partners schedules and shipping terms.

4. International Shipping:

  • Pro Parts Warehouse proudly serves customers worldwide. International shipping rates and delivery times vary by destination.
  • Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

5. Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
  • Use the provided tracking information to monitor the progress of your shipment.

6. Shipping Restrictions:

  • Pro Parts Warehouse complies with all shipping regulations and restrictions imposed by applicable laws.
  • Some products may have specific shipping restrictions due to size, weight, or regional regulations.
  • Extra-large or heavy items may require to be collected from a 3rd party depot if necessary due to loading and unloading facilities.

7. Undeliverable Packages:

  • In the event that a package is undeliverable or returned to us due to an incorrect address, the customer will be responsible for any additional shipping costs.
  • Please ensure that your shipping address is accurate and complete during checkout.

8. Shipping Support:

  • If you have any questions or concerns regarding your shipment, please contact our customer support team at : admin@propartswarehouse.com.au

9. Lost or Damaged Items:

  • In the rare event that your order is lost or arrives damaged, please contact us immediately. We will work with you to resolve the issue and initiate any necessary claims with the shipping carrier.

By placing an order with Pro Parts Warehouse, you agree to the terms outlined in this Shipping Policy. We appreciate your trust in us and are dedicated to providing you with a positive shopping experience.

Thank you for choosing Pro Parts Warehouse!