Refund policy

Pro Parts Warehouse will happily assist customers who wish to return or exchange goods purchased from our store.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at: admin@propartswarehouse.com.au Please note that returns will need to be sent to the following address:

37-39 Fairhaven Drive Godwin Beach QLD 4511

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at admin@propartswarehouse.com.au

 

Exceptions / non-returnable items

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • All Items must be returned within 30 days after the buyer receives it.
  • All returns must be in saleable condition and with original packaging.
  • Proof of purchase must be provided.
  • Due to the varying nature of products, refunds will be dealt with on a case-by-case basis.
  • We can provide an Exchange for other goods.
  • Positive identification will be required.
  • You must be original purchaser of the item.

You do not have the right to return a product when:

  • Change your mind.
  • Ordered the wrong product.
  • Found the product cheaper elsewhere.
  • Product was sold as a clearance or reduced item.
  • Damaged the product by misusing it.
  • Product has developed problems due to wear and tear.
  • You do not have the right to return if you are not the original purchaser.

Please contact Pro Parts Warehouse before attempting to return goods. Warranty terms do vary between items. We will attempt to deal with warranty claims quickly due to the possible inconvenience caused to the customer, however delays will occur in some instances. Pro Parts Warehouse is not authorised to repair or replace some items, and they may need to be shipped to be checked by suppliers. The customer may be subject to a repair charge and a freight charge. We may be able to advise on a fix over the phone or do a simple repair locally and save on unnecessary delays and possible charges.

The price displayed for products on the website represents the full price including GST but does not include postage/delivery charges unless otherwise stated at check out, which will depend on the product, the offers and or destination. Please note that shipping and handling rates are calculated based upon your location and the size/weight of your order. We make every effort to ensure that product descriptions on our website are accurate. However, some inaccuracies may occur. Pro Parts Warehouse may make changes in the products described, and to other content of the website, at any time without notice. All depictions contained on the Website are for illustration purposes and may only be a representation of the item. Product prices are regularly updated when price changes are received from our suppliers. Prices are also subject to changes due to currency fluctuations. We reserve the right to change prices displayed for products on our website at any time.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at admin@propartswarehouse.com.au.